REPLACE
LEGACY
RMM
Vigilai RMM combines NinjaOne/Kaseya-style endpoint monitoring, patch management, remote access, and alerting with AI anomaly detection and safe auto-remediation.
Built for MSPs managing Windows, macOS, and Linux clients at aggressive device-month pricing: Core at $1.99 and Autopilot at $2.99.
Restart service, collect logs, retry KB patch, validate health, update PSA ticket, and escalate only if confidence drops below tenant policy.
Core RMM workflows without enterprise bloat.
Endpoint monitoring
CPU, memory, disk, services, processes, uptime, agent health, security posture, software inventory, hardware inventory, and custom checks.
Patch management
OS and third-party patch detection, risk scoring, maintenance windows, rings, reboot controls, deferrals, rollback guidance, and compliance evidence.
Remote access
Attended and unattended session workflow, technician approval, just-in-time access, file transfer policy, session recording metadata, and full audit trail.
Alerting
Policy-based alerts, deduplication, routing, escalation, SLA timers, ticket enrichment, Teams/Slack/email/webhook delivery, and tenant-specific thresholds.
Automation
Runbooks, script library, remediation jobs, safe rollback prompts, pre-flight checks, approval gates, and per-tenant execution controls.
Reporting
Fleet health, patch compliance, device risk, technician workload, client executive reports, and audit-ready evidence exports.
Autonomous, but bounded.
Vigilai uses AI to reduce technician toil without creating silent destructive changes. Every remediation is policy-scoped, audited, and confidence-scored.
Anomaly detection
Learns baseline device behavior by tenant, site, role, OS, and asset criticality, then flags drift in service crashes, patch failures, resource spikes, login patterns, and suspicious persistence.
Auto-remediation
Executes bounded fixes for common issues such as service restart, disk cleanup, patch retry, agent repair, log collection, network reset, and quarantine handoff with human approval where risk is high.
Technician copilot
Summarizes device timelines, recommends next actions, drafts ticket updates, explains root cause, and converts successful fixes into reusable playbooks.
Multi-tenant from day zero.
Tenant hierarchy for MSP > client > site > device groups with delegated RBAC.
Cross-platform agent with native Windows service, macOS launch daemon, and Linux systemd package.
Policy engine for patch rings, alert thresholds, automation approvals, and remote access controls.
Event pipeline for telemetry normalization, anomaly scoring, dedupe, retention, and SIEM export.
Integration layer for PSA, ticketing, Slack, Teams, email, webhooks, SSO, SCIM, and public APIs.
Audit and evidence store for technician activity, remediation outcomes, patch compliance, and tenant reports.
One console. Three OS families.
Windows
Service-based agent, Windows Update, Winget/Chocolatey-ready third-party patch catalog, Event Log checks, services, scheduled tasks, BitLocker posture, Defender context, PowerShell scripts.
macOS
Launch daemon, MDM-friendly enrollment, Apple software updates, Homebrew/Jamf-friendly package signals, launch services, disk health, FileVault posture, shell scripts.
Linux
systemd agent, apt/yum/dnf/zypper patch detection, daemon health, kernel update/reboot posture, disk and log checks, SSH policy context, Bash/Python remediation.
MSP margin-friendly device pricing.
Designed to undercut typical $3–$6/device/month legacy RMM quotes while preserving room for MSP services, onboarding, and managed security bundles.
For MSPs replacing legacy monitoring, patching, alerting, and remote access workflows.
- Endpoint monitoring
- Patch orchestration
- Remote access workflow
- Alert routing
- Multi-tenant dashboard
- Windows/macOS/Linux agents
For MSPs that want AI triage, anomaly detection, and safe automated remediation.
- Everything in Core
- Anomaly detection
- Auto-remediation playbooks
- Fleet health scoring
- Advanced patch rings
- Technician copilot summaries
Win cost-conscious MSPs.
Lead with lower device cost, AI toil reduction, tenant isolation, and cross-platform coverage. Attach Vigilai Endpoint Defense and VulnScan for managed cyber bundles.