ServiceNow / ManageEngine replacement

ITSM WITHOUT THE
ENTERPRISE TAX.

Vigilai HelpDesk AI gives IT teams and MSPs full IT service management — ticketing, assets, knowledge, SLAs, automation, AI routing, chatbot support, and white-label client portals — for $5–$25 per technician per month.

Start Core at $15/techDownload One-Pager
AI Dispatch Console
SLA SAFE
VPN outage
Network · Routed · 11 sec
P1
New laptop onboarding
Assets · Checklist built
P3
Payroll app access
IAM · KB answer ready
P2
Printer queue stuck
Field · Auto-fix suggested
P4
84%
AI routed
37%
Deflected
0
SLA breaches
Feature parity

THE ITSM TABLE STAKES
ARE INCLUDED.

Ticketing & Queues

Multi-channel intake, requester portal, priority matrix, child tickets, watchers, technician groups, collision detection, and full audit history.

Asset & CMDB-Lite

Hardware, software, SaaS, contract, warranty, owner, location, lifecycle, and relationship records tied directly to incidents and changes.

Knowledge Base

Internal/public articles, approval workflow, AI article drafts from solved tickets, reusable runbooks, and deflection analytics.

SLA & Escalation

Response/resolution timers, business-hour calendars, breach warnings, priority overrides, MSP client SLAs, and compliance-ready reporting.

Automation

Rule builder for routing, approvals, reminders, task creation, status changes, webhooks, and safe remediation handoffs to RMM tools.

Change & Problem

Lightweight change approvals, known-error records, incident clustering, post-incident notes, and executive-ready service trend summaries.

AI service operations

LESS TRIAGE.
MORE CLOSURE.

The AI layer is designed as a technician copilot, not an uncontrolled operator. It explains evidence, proposes next actions, and preserves human approval for risky changes.

01

Route

Classifies urgency, affected asset, requester role, and likely owning group before the queue ever sees the ticket.

02

Resolve

Suggests answers, KB articles, scripts, previous fixes, and escalation context with confidence and evidence.

03

Deflect

Chatbot handles status checks, password/how-to requests, software access FAQs, and forms while preserving human handoff.

04

Improve

Turns solved tickets into draft KB content, tags recurring issues, and recommends automation rules to reduce future volume.

SaaS

Shared cloud with tenant isolation, managed updates, encrypted data, backups, and API-first integrations.

MSP

White-label portals, branded reports, custom client domains, delegated roles, and client-specific SLA policy.

Integrations

Email, Teams, Slack, SSO, SCIM, webhooks, REST API, RMM handoff, SIEM export, and CSV migration.

Evidence

Audit logs, approval history, SLA exports, asset traceability, KB versioning, and procurement-ready reporting.

Pricing

$5–$25 PER TECHNICIAN.

Designed to undercut legacy ITSM pricing while preserving the workflows buyers expect. Core AI is live in its product checkout; Starter and MSP tiers are packaging targets for sales-assisted deals.

Lean IT

Starter

$5/tech/mo

Core ticketing, portal, KB, SLA tracking, email intake, and basic routing for small IT teams.

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Stripe Ready

Core AI

$15/tech/mo

Starter plus AI routing, auto-resolution suggestions, chatbot, asset records, automations, and reporting.

Stripe product: 702e66ab-fdc0-4adc-bd4b-ae164016a1f4

Buy Core
Multi-Tenant

MSP White Label

$25/tech/mo

Core AI plus client portals, branded reports, tenant policies, client-level SLAs, custom domains, and delegated roles.

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Government procurement

BUILT FOR BUYERS WHO NEED EVIDENCE.

Vigilai avoids unsupported compliance claims and packages the proof artifacts public-sector teams ask for during procurement, security review, and renewal.

NIST 800-53 / 800-171 control mapping exports

SAML SSO, SCIM-ready user lifecycle, and least-privilege RBAC

Immutable audit logs, ticket evidence export, and retention policy controls

Section 508 / WCAG 2.2 AA accessibility target for public portals

FedRAMP Moderate path language without claiming authorization before ATO

MSP and government private-tenant deployment option for regulated buyers

Launch offer

START WITH CORE AI.

Buy technician seats through the Core AI checkout, then expand into MSP white-label or government tenant packaging during onboarding.

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