# Vigilai HelpDesk AI — Sales One-Pager

## One-Line Pitch
AI-powered IT service management that replaces expensive ServiceNow/ManageEngine-style helpdesks with ticketing, assets, knowledge base, SLA tracking, automation, AI ticket routing, auto-resolution suggestions, and chatbot support for **$5–$25/technician/month**.

## Why Now
IT teams and MSPs are asked to resolve more requests, prove SLA performance, and support regulated buyers while legacy ITSM pricing keeps rising. Vigilai HelpDesk AI keeps the familiar ITSM workflows and adds AI that reduces triage, deflects routine tickets, and turns resolved work into reusable knowledge.

## Ideal Customer
- Internal IT teams with 3–100 technicians replacing legacy ITSM or shared-mailbox support.
- MSPs that need white-label client portals, tenant isolation, client-level SLAs, and branded reports.
- Government and regulated organizations that need auditability, accessibility targets, NIST mapping, and procurement evidence.

## What It Replaces
- ServiceNow ITSM-style ticketing, workflow, and SLA management.
- ManageEngine ServiceDesk Plus-style helpdesk, assets, KB, and automation.
- Shared inboxes, spreadsheets, disconnected KB tools, and manual SLA reporting.

## Feature Parity
- Ticketing: email intake, portal, queues, assignments, child tickets, watchers, notes, attachments, and audit history.
- Asset management: hardware, software, SaaS, contract, warranty, owner, location, and lifecycle records.
- Knowledge base: internal/public articles, approvals, feedback, versioning, runbooks, and AI drafts.
- SLA tracking: response/resolution timers, calendars, pause rules, warnings, breaches, and reports.
- Automation: routing, reminders, approvals, webhooks, templates, status changes, and RMM handoff.
- Reporting: queue health, workload, SLA, deflection, recurring issues, and executive summaries.

## AI Differentiators
- **AI ticket routing:** classifies category, priority, affected asset, requester role, and owning queue.
- **Auto-resolution suggestions:** recommends KB articles, similar tickets, scripts, runbooks, and escalation context.
- **Chatbot interface:** deflects routine requests and creates human handoff tickets with transcript and context.
- **Knowledge flywheel:** drafts KB articles from solved tickets and recommends automation rules from repeated work.

## Plans
| Plan | Price | Best For | Includes |
| --- | --- | --- | --- |
| Starter | `$5/tech/month` | Lean IT teams | Ticketing, portal, KB, SLA tracking, email intake, queue routing, and basic reports. |
| Core AI | `$15/tech/month` | Teams replacing ServiceNow/ManageEngine | Starter plus AI routing, auto-resolution suggestions, chatbot, assets, automations, integrations, and advanced reporting. |
| MSP White Label | `$25/tech/month` | MSPs and multi-client providers | Core AI plus client portals, branded reports, client SLAs, custom domains, delegated roles, and tenant policy controls. |
| Government / Regulated | Custom | Public-sector and regulated buyers | Core or MSP plan with procurement evidence exports, retention policy design, security review package, and private tenant options. |

## Government Procurement Compatibility
- NIST 800-53 and NIST 800-171 mapping exports.
- SAML SSO, SCIM-ready user lifecycle, RBAC, and audit logs.
- Ticket evidence export, retention policies, and admin-change history.
- Section 508 / WCAG 2.2 AA accessibility target for requester portal and chatbot.
- FedRAMP Moderate path language without claiming authorization before ATO.

## Discovery Questions
1. How many technicians and requesters will use the service desk?
2. What tool is being replaced, and what is the current annual contract value?
3. Which ticket types consume the most technician time?
4. Which SLA reports are required by management, clients, auditors, or agencies?
5. Which integrations are mandatory: email, SSO, Teams, Slack, RMM, PSA, SIEM, API, or CSV migration?
6. Do you need MSP white-label portals, client-level SLAs, custom domains, or per-client reports?

## Demo Flow
1. Open the queue dashboard and show AI-prioritized tickets.
2. Create a ticket from chatbot handoff with transcript and suggested category.
3. Show AI routing evidence and resolution suggestions.
4. Link the ticket to an affected asset and KB article.
5. Trigger an SLA escalation warning and automation rule.
6. Generate a client/government-ready SLA and audit evidence report.

## CTA
Buy Core AI technician seats through the product-specific checkout: `https://checkout.nanocorp.so/c/EfMU1jB6MgUlBWx0o5Co`.

## Stripe Product ID
- HelpDesk AI Core: `702e66ab-fdc0-4adc-bd4b-ae164016a1f4`